How To Set Up Your Virtual Office Or Registered Company Address Subscription

You can complete the set-up of your Virtual Office or Registered Company Address subscription from your Virtually There Portal. Here’s how to log in.

Once you’ve accessed your Virtually There Portal, complete the following tasks to activate your new virtual address and make the most of your new business address.

AML Checks

Before we can release your new virtual address in full, you need to complete anti-money laundering (AML) checks as directed by the UK Government.

You must provide a copy of your photo ID and proof of your residential address to pass AML checks. Here’s our list of accepted documents for AML submission.

Any post we receive at your virtual address will be stored for you until we verify that you have passed these checks.

Once we receive your documents, we will be in touch to let you know if your documents have passed verification.

How to submit your AML documents

Here is how you can upload your AML documents:

• Log in to your Virtually There Portal. Here’s how to log in.
• Navigate to the left sidebar and select the ‘Subscription Settings’ tab
• Under the ‘Subscription Settings’ heading, select your Virtual Office or Registered Company Address subscription
• At the bottom of the page, under ‘AML Checks’, click ‘Complete AML Checks’
• Fill in the form and upload your AML documents
• Click ‘Save’

Changing Your Subscription Name On Your Invoice

You can edit how your subscription appears in your invoices. This can be especially helpful if you have more than one subscription. To update your subscription name:

1. Log in to your Virtually There Portal. Here’s how to log in.
2. Navigate to the left sidebar and select the ‘Subscription Settings’ tab
3. Under the ‘Subscription Settings’ heading, select your Virtual Office or Registered Company Address subscription
4. Under the heading ‘Subscription Name’, replace your existing subscription name with your preferred subscription title
5. In the bottom right of the screen, click ‘Save’

Adding a Post Forwarding Address

We can scan your post and send it to your inbox or forward mail to your nominated address. 

Even if you choose to have your mail scanned and emailed to you, it’s a good idea to tell us your post forwarding address in case you need important mail forwarded to you quickly. 

To add your Post Forwarding Address, follow these steps:

1. Log in to your Virtually There Portal. Here’s how to log in.
2. Navigate to the left sidebar and select the ‘Subscription Settings’ tab
3. Under the ‘Subscription Settings’ heading, select your Virtual Office or Registered Company Address subscription
4. Under the heading ‘Post Forwarding Address’, complete the form with the address you would like your mail to be forwarded when prompted.
5. In the bottom right of the screen, click ‘Save’

Note: for all your mail to be forwarded to your Post Forwarding Address, you must first add the Post Forwarding addon

Adding Post Forwarding Or Unlimited Post Scanning To Your Subscription

Your Virtual Office or Registered Company Address subscription comes with 10 pieces of mail scanned and sent to your inbox every month. Every piece over this limit is charged to your account at £1 per letter. 

To avoid this charge, you can add Post Forwarding or Unlimited Post Scanning to your subscription for £15 or £10 a month, respectively. 

Once you’ve accessed your Virtually There Portal, follow these steps:

1. Navigate to the left sidebar and select the ‘Subscriptions Settings’ tab
2. Under the ‘Subscription Settings’ heading, select your Virtual Office or Registered Company Address subscription
3. In the horizontal box across the top, you’ll find your virtual address subscription name and your Post Forwarding and Unlimited Post Scanning service addons
4. Next to each, you’ll find the option to enable or disable each service addon
5. Click ‘Enable’ to activate this service addon or ‘Disable’ to cancel this service addon

Changing Who Receives Your Subscription Notifications

We will notify you every time we receive mail or calls from your customers in relation to your subscription types. 

These notifications can be sent to individuals or groups from your business. You can manage these recipients from 'Members & Teams' in your Virtually There Portal. Here's how to add Team Members and manage your Teams.

Once you have created Team Members and Teams, here is how you change the Team for a subscription:

1. Under the ‘Subscription Settings’ heading, select the subscription with the Team you want to change
2. Scroll down the page to the section labelled 'Where Should We Send Post Notifications?’. Under this, you will find the current Team receiving your subscription notifications.
3. To the right of the current Team, click ‘Change’. A box will appear listing all the available Teams
4. Select your new Team by clicking ‘Add’ to the right of the Team Name
5. Click ‘Save’