---
title: I’ve had a Direct Debit notification from Stripe. Do I need to do anything?
description: We've moved our Direct Debits from GoCardless to Stripe. If you've had a notification, it's genuine and no action is needed. Find out what it means for you.
---

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# I’ve had a Direct Debit notification from Stripe. Do I need to do anything?

No, **you don’t need to do anything.**

As part of a system upgrade, we’re moving our Direct Debit payments from GoCardless to Stripe, our new Direct Debit partner. Stripe sends a notice to everyone with a Direct Debit set up with us, which is why you may have received one. What it means for you depends on whether your account is still active.

**If you’re an active customer:**

Your Virtually There services carry on as normal. Stripe will collect your payments from now on. Same amount, same date. 

**If you have an old or cancelled account:**

No payment has been taken, and no payment will be taken.

You received the notice because your Direct Debit mandate is still live with your bank. A mandate can stay open after an account closes, even though we’re not collecting any payments through it. As part of the move, Stripe contacted everyone with a live mandate, so you got the notice too.

You can cancel the Direct Debit with your bank if you’d like, but there’s no need. It won’t be used.

**Am I still protected?**

Yes. You’re still fully protected by the Direct Debit Guarantee, whichever group you’re in.

**Still not sure?**

If something doesn’t look right, or you’d just like us to check your account, please get in touch, we will be more than happy to help.

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