To stay compliant with UK Anti-Money Laundering (AML) regulations, we’re required to make sure client ID and proof of address documents stay current and valid.
To stay compliant with UK Anti-Money Laundering (AML) regulations, we’re required to make sure client ID and proof of address documents stay current and valid.
This process is called ongoing monitoring, it helps protect both your business and ours from fraud or misuse.
How often do checks happen
We review client documents:
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Every 12 months for high-risk clients or overseas companies
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Every 24 months for standard-risk clients
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Randomly (around 5%) for low-risk clients as part of our spot-check process
If your documents have expired (e.g. passport, driving licence, or a POA older than 3 months), we’ll ask you to upload updated copies
When you’ll be notified
You’ll receive an email or portal notification before your renewal is due, giving you plenty of time to update your documents.
You can also check your account status anytime in the Virtually There Portal.
Updating your ID early helps avoid interruptions to your service, especially if your business is forwarding or scanning post regularly.
We’ll always make the process as simple as possible, usually just a quick upload via the portal.