By law, we need to complete some due diligence on your business and the key people involved before activating your account. This page explains the why, what and how of the process, so you know exactly what to expect.
About Your Business
We work with all business types, including:
- Sole traders
- Partnerships
- Limited companies
- PLCs
- Charities and not-for-profits
We’ll ask for:
- Your company name
- Your registration number (if applicable)
Our system connects directly to Companies House, so most details fill in automatically.
We’ll then need documents for the relevant people:
- Limited companies: All Persons with Significant Control (PSCs)
- Sole traders:Just you
- Partnerships: All partners
What We Need
To verify your identity, we need two simple documents:
One form of valid Photo ID (must be in date)
Accepted ID includes:
- Passport
- UK or EU driving licence (photocard)
- Government-issued national ID card
- Biometric residence permit
One form of Proof of Address (dated within the last 3 months)
Accepted proof includes:
- Bank, building society or credit card statement
- Utility bill (gas, electric, water, landline)
- Council tax bill or letter
- Mortgage statement
- HMRC or DWP letter
- Tenancy agreement or solicitor’s letter for property purchase
We may occasionally ask for additional supporting documents, but we keep things quick and straightforward wherever possible.
How It Works
All clients get access to our secure onboarding portal at the start of their journey. From there, everything is managed in one place, including your verification documents and copies of your post.
- You’ll be asked a few quick questions and prompted to upload or live-capture your documents directly from your mobile or laptop.
- You’ll also be asked to complete a liveness selfie check to confirm your identity.
The process is simple, secure, and usually takes just a few minutes to complete. Most verifications are approved the same day.
Once everything’s checked, you’ll receive:
- A confirmation email with your activation notice, and
- Your full address details for use.
If we need anything extra, we’ll email you right away.
Overseas Clients
If your business or owners are based overseas, no problem.
We just need a few additional details:
- Proof of ownership structure (this helps speed up checks)
- Photo ID and Proof of Address for the relevant individuals
- These must be translated into English (if applicable)
- And certified or notarised by a recognised professional (If you’re not sure which, take a look at our FAQ’s below)
Please note: we cannot accept orders from businesses or individuals based in FATF-listed countries. You can check the current black and grey lists here.
Important Information
- Your subscription starts upon order, even while onboarding is in progress.
- To avoid unnecessary charges, please complete onboarding as soon as possible.
- If your application fails AML checks, unfortunately, we cannot issue a refund.
- You must not use the address until you have completed the onboarding process and received confirmation to do so.
- Please do not email ID or verification documents. Uploads made via this portal are encrypted and stored securely in the UK in accordance with UK GDPR and AML Regulations. If you choose to send documents by email, this will be at your own risk and outside our secure systems.
We aim to make the process as fast and painless as possible, and we’re always happy to help if you need support.